Frequently Asked Questions
| Block of the Month Programs: |
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When you register for our block-of-the-month quilt programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration. We understand, however, that things happen. If something happens that causes you to need to cancel, please let us know right away! Our $25 “start fee” is applied so that we may offer you the quilt at a reasonable monthly fee without a large lump-sum payment at the end for borders, binding, etc. Should you need to cancel before the program is over, however, it is not refundable. Afraid of mistakes? Our store is unique in that if you should make a small mistake on a particular piece of fabric you can call and request a replacement. We are happy to accommodate when fabric is available provided this policy is not abused. If you make a large mistake we usually have extra fabric available for you to purchase at a small price. Please just call and discuss it with us! |
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We try to anticipate questions you might have about our products and services and provide the answers here. If you need additional information send us an email. |
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1.
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How do you recommend that the fabric be washed |
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Unless stated otherwise, we wash the traditional fabrics just like we would wash any other fabric we buy to use in quilting or any other type of sewing. The fabric dye in the traditional batiks is set, so we've never had it bleed, so you don't need to even be careful about that. It hardly wrinkles and irons like a dream! The Bali Batiks may run, so we always recommend that you wash the fabrics before using them and either use salt and vinegar and soak them overnight or add Retayne to your wash cycle following the directions on the bottle. The Bali's that are more likely to bleed are the reds and purples, but I've had others do it too! Best to be careful. |
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2.
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What is your return policy? |
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We accept returns on everything - 100%. Satisfaction is guaranteed as long as it isn't abused. |
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3.
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How wide is your fabric? |
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Unless stated otherwise, the fabrics are generally 42 to 44 inches wide. We've listed the widths of the fabrics and whether or not they have a border on the selvage in our online store. |
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How quickly do you ship items once an order is placed? |
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We guarantee that we will ship our orders within 3-5 days, but we usually ship it much quicker. The only exception to this is when we are at quilt shows, which will delay shipping. This will be noted on the website so that you will know this before ordering. |
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5.
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How do you ship your orders? |
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We ship all of our orders Priority Mail (patterns are shipped First Class) unless it is an international order. Then we work with the customer to meet their shipping needs. All postage is calculated via the USPS and will be added to your order. The amount charged should be close to the actual postage that will be charged and we keep working to get it as close to exact as possible. |
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